Self Help Guide
Facebook & Meta Account
Have you found yourself restricted, disabled or locked out of your Facebook account, unable to access your photos, messages, and connections? You're not alone. Many individuals and small business owners face this frustrating situation and can struggle to navigate the account recovery process.
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Step-by-Step Guide to Recover Your Facebook Account:
If your Facebook account has been locked, restricted, or hacked, follow these steps to recover it. We’ve included the most relevant Facebook tools to help you resolve the issue yourself. If all else fails, we’ll guide you on the next step.
Step 1: Determine the Issue
Identify the reason for the problem:
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Hacked account (unauthorized access or suspicious activity).
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Locked or restricted account (policy violations, ad issues, or payment methods).
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Disabled account (for unknown or multiple infractions).
Step 2: Use Facebook’s Recovery Tools
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Report a Hacked Account
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Visit: Report a Hacked Account
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Follow the instructions to verify your identity and reset your password.
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Log in to a Restricted Account
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Use your recovery email or phone number to regain access.
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Appeal a Disabled Personal Account
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Visit: Report a Disabled Account
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Submit an appeal explaining the situation and include any requested identification.
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Appeal a Restricted Ad Account
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Follow the steps to request a review.
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Report an Impostor Account
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Visit: Report an Impostor Account
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Submit a form explaining that your account has been impersonated or taken over.
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Appeal Policy Violations for Pages
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Follow the process to request a review for your Facebook Page.
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Resolve Payment Method Restrictions
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Fix Issues with a Disabled Ad Account
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What to Do if Your Account Was Hacked
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Report a Disabled Account
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Visit: How to Report a Disabled Account.
Step 3: Gather Evidence for Support
If the above methods don’t work, prepare evidence for Facebook Support:
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Screenshots showing unauthorized activity.
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Confirmation emails or logs showing attempts to recover your account.
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Any proof of your identity (ID, account details).
Still Stuck? Take the Next Step HereIf you’ve exhausted all the steps above and still haven’t regained access to your account, let us help you. Click on AI Assistant and reclaim access to your account. 👉